Welcome to our FAQ page! Here, you'll find answers to common questions about Restart Circle and the services we offer, including our AI assistant, digital products, and account management. If you don't see your question answered here, feel free to reach out to us at support@restartcircle.com.
General Questions
1. What is Restart Circle?
Restart Circle is a platform that offers emotional support and personal growth resources through our AI assistant, Aura, and a variety of digital products, such as worksheets, planners, and self-reflection exercises. We're also a community of verified members committed to transformation after life's challenges.
2. How does AURA AI Assistant work?
AURA is an AI-powered life coach assistant designed to provide non-medical psychological and emotional support. It offers personalized guidance, self-reflection exercises, and insights to help manage emotional challenges like anxiety, stress, and overthinking. However, please note that AURA is not a substitute for professional mental health care.
3. Can I use AURA AI 24/7?
Yes, AURA is available 24/7 to offer emotional support whenever you need it. Whether it's late at night or during a stressful day, AURA is here to listen and provide insights.
Account Management
4. How do I create an account?
You can create an account by signing up with your Google account. Simply click on “Sign in with Google” on the registration page, and your account will be set up in seconds.
5. What information is collected when I sign up with Google?
When you sign up using Google, we may collect your name, email address, and profile picture. This information is used to personalize your experience on the platform. For more details on how your information is used, please review our
Privacy Policy.
6. How do I reset my password?
Since your account is linked to Google, your Google credentials are used to access your Restart Circle account. If you need to reset your password, please visit your Google account settings to change it.
7. How can I delete my account?
To delete your account, visit your account dashboard and click on delete account button. Please note once your account is deleted, all your information and progress will be removed from our database as well.
AI Service Functionality
8. What kind of support does AURA offer?
AURA provides personalized, non-medical psychological support. This includes helping you manage emotional challenges like stress, anxiety, loneliness, overthinking, and more. AURA guides you through reflective exercises and offers suggestions for personal growth and emotional well-being.
9. Can AURA diagnose mental health conditions?
No, AURA cannot diagnose or treat mental health conditions. It offers non-medical support and is designed to complement professional mental health services. If you're struggling with severe emotional or psychological issues, we recommend consulting with a licensed therapist or psychologist.
10. Is the advice AURA gives always accurate?
While AURA strives to provide helpful and thoughtful responses, it's important to understand that it may make mistakes or offer incomplete advice. For critical or complex emotional issues, we recommend consulting with a professional for validation and guidance.
Payments and Refunds
11. What payment methods do you accept?
We accept payments via third-party payment gateways such as Razorpay and PayU. You can use credit or debit cards to purchase account balances or other premium services.
12. Do you offer refunds for digital products?
No, we do not offer refunds for any digitally downloadable products, such as eBooks, worksheets, or planners. Once the product has been purchased and downloaded, the transaction is final. Please review product details before making a purchase.
13. Can I get a refund for unused account balances?
Yes, we offer refunds for unused account balances purchased for our AI services, after deducting any applicable fees from third-party payment processors. To request a refund, please contact us at support@restartcircle.com.
14. How do I request a refund?
To request a refund for unused account balances, please email us at support@restartcircle.com with your purchase details. Refunds will be processed within 5-7 business days after deducting third-party payment fees.
Privacy and Security
15. How is my data protected?
We take data security seriously and use encryption to protect your personal information during transmission and storage. Our platform adheres to industry standards to ensure your data is safe. For more information, please review our
privacy policy.
16. Will my personal information be shared with third parties?
We do not sell, trade, or share your personal information with third parties, except when necessary to provide our services (e.g., using OpenAI for AI responses or third-party payment processors). All third-party services we use comply with their own privacy policies, which we encourage you to review.
17. How do I know my interactions with AURA are private?
Your interactions with AURA AI Assistant are private and encrypted. We take your privacy seriously and ensure that your conversations are not shared with anyone outside of the platform. However, please be aware that no system is 100% secure, so we encourage you to be mindful of the information you share.
Community and Verified Membership
18. What is the Restart Circle community?
The Restart Circle community is a group of verified members who connect through our private Facebook group to share experiences, offer support, and engage in personal growth together. You can apply for verification, and once approved, you'll gain access to the community.
19. How do I become a verified member?
To become a verified member, you must go through our verification process, which includes providing accurate information during sign-up. Once verified, you'll receive an invitation to join our private Facebook group, where you can connect with other members.
20. What are the community guidelines?
Our community values respectful, supportive, and non-judgmental interactions. Members are expected to follow these guidelines to maintain a safe and welcoming environment. Any harassment, bullying, or inappropriate behavior will result in removal from the group.
Additional Support
21. I'm having trouble accessing my account—what should I do?
If you're experiencing any issues accessing your account, please contact us at support@restartcircle.com, and we'll help you resolve the issue as quickly as possible.
22. How can I contact customer support?
You can reach our support team by emailing us at support@restartcircle.com. We strive to respond to all inquiries within 24-48 hours.
